“How does an AI know if a pillow has a hair on it?” It’s the most common question we get. Here’s the honest, non-hype answer.
Step 1: Photos with context
Every photo is captured with a room label (kitchen, master bath) and a slot (mirror, toilet base). Context is what turns a generic image model into an inspection tool.
Step 2: A grading prompt, not a generic model
We run photos through a large multimodal model with a prompt that encodes the Verified Luxury Standard — including per-defect deduction rules (hair on pillow: −4 to −8, streak on chrome: −2 to −4).
Step 3: Structured output
The model returns JSON: overall score, room scores, per-defect findings with severity and confidence. No prose to parse, no ambiguity.
Step 4: Human-in-the-loop
Managers see the AI’s findings and can override with a documented reason. The AI never has final say — you do.
What it catches that humans miss
- Single hair strands on white linen
- Streaks on chrome and glass
- Dust on baseboards and vents
- Trash bins with liners not replaced
- Misaligned pillows and throws