Refund & Cancellation Policy

This policy explains how free trials, cancellations, and refunds work for paid Verified Clean AI subscriptions. It forms part of our Terms of Service.

1. Free Trial

Verified Clean AI subscriptions do not currently include a free trial. All plans, including Starter, are billed immediately at checkout. If a trial is ever granted to your account, no subscription charge occurs while it is active, and we email a reminder before it would convert to a paid subscription.

2. Subscription Billing

• Plans are billed in advance, monthly or annually, in USD or CAD depending on the currency you selected at checkout.
• Applicable sales tax, VAT, or GST is calculated and shown at checkout and on every invoice.
• Your subscription renews automatically until cancelled.

3. Cancelling Your Subscription

You can cancel at any time from Billing → Manage subscription inside the app, which opens your secure billing portal. Cancellation takes effect at the end of the current billing period. You keep full access until that date. After cancellation or expiration, paid feature access may become restricted and the workspace may revert to read-only Starter limits. Existing customer data and reports remain protected and accessible according to account status and retention policy, and become fully accessible again if you resubscribe.

4. Refunds

• 14-day money-back guarantee: if you are charged for a new paid plan and are not satisfied, contact us within 14 days of that first charge and we will refund it in full.
• Annual plans: cancelled within 30 days of the annual charge are eligible for a full refund. After 30 days, annual plans are non-refundable but remain active until the end of the paid term.
• Monthly plans: outside the guarantee window, partial-month charges are not refunded; cancellation stops future renewals.
• Duplicate or accidental charges: refunded in full, always.
• Service failure: if a confirmed platform outage or defect prevented you from using core inspection features for a sustained period, we will issue a pro-rated credit or refund.

5. AI Analysis & Reports

Verified Clean AI provides AI-assisted inspection analysis and reporting tools. Refund eligibility is not determined by inspection outcomes, cleaning disputes, guest complaints, or third-party decisions.

6. How to Request a Refund

Email admin@verifiedcleanai.com or open a ticket from the in-app support widget with your account email and the invoice number. We respond within 2 business days. Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

7. Chargebacks

Please contact us before filing a chargeback — nearly every billing issue can be resolved faster directly. Workspaces with an open chargeback may be suspended until the dispute is settled.

8. Changes to This Policy

We may update this policy. Material changes will be announced by email or in-app notice before they take effect, and will never apply retroactively to a charge you have already made.

9. Contact

Verified Clean AI — admin@verifiedcleanai.com